THE COMMUNICATIONS DILEMMA Case Study Example | Topics and Well Written Essays - 2000 words

THE COMMUNICATIONS DILEMMA - Case Study Example It involves an effective system in which employees can get the information they need (Smith & Mounter, 2008). Communication is an adhesive force that should hold an organization together. Without communication, an organization would be just a collection of disconnected employees working in different directions. Miami Memorial Hospital has a huge problem due to internal communication problems. The new head of the hospital has created many enemies among the employees. As much as even his supporters agree that he came into the hospital during tough times, everyone agrees that he has a communication problem. During his first six months, Dr, Smith has made various changes to which most of the employees disagree. Examples include retrenchment of 50 employees and demoting two long term care workers. He also fired the manager in charge of education and training and a popular leader who had been in the hospital for eighteen years. The rankings of employees sows that a majority of them are ver y dissatisfied and have no motivation. They feel that Dr. Smith does not recognize them, are afraid of questioning Dr. Smith’s decisions and use of resources. This paper will analyze the case and recommend an effective solution to the communication process at Miami Memorial Hospital. ... According to Wright (2009) the decision making process in any organization determines the manner in which employees respond to decision outcomes. The manner in which the management communicates concerning decision made is crucial for any organization. In Miami Memorial Hospital, I will question the management decision making process in order to establish its impact on the organization. I feel that the fact that employees have come to dislike all the actions of Dr. Smith, this says something about the exclusion of employees from the decision making process. The case also says something about the communication methods of Dr. Smith. His poor communication methods or lack of communication methods have led to a poor relationship between him and his employees (Wright, 2009). In addition to working from the information provided, I will conduct my own research and determine the truth in my speculations. Specifically, I will research into the decision making process, and the degree of employe e involvement. I will also seek to determine the method of communication used by Dr. Smith. These two issues arise from the fact that a majority of employees have a grudge against Dr. Smith because of his actions. Armed with such information, I will have a clear situation from which I can determine the best course of action. Gathering Information from Employees The information provided by employees will be the best source of information for my research into the problem. This is because internal communication involves flow of information between employees and the management of an organization. The effectiveness or lack of a good communication system impacts directly on employees. In gathering the information, I will use interviews and questionnaires. This will ensure that I pose specific

Case study on a restaurant operations management (Ks Biryani) Essay

Case study on a restaurant operations management (Ks Biryani) - Essay Example The restaurant currently has 35 working-individuals to meet the appetite of the customers with their delicious variety of food. With the help of these employees, the restaurant serves almost 250 individuals every day. The chain of restaurant comprises of 2 takeaways and a restaurant. Each takeaway counter interacts nearly with 50 individuals each day while the restaurant has the capacity to serve 120 people during its operational time. The company was established in 2006 with an aim to provide its customers with high quality food to satisfy their appetite. Even though the company started with just a takeaway store, it expanded in terms of location and size in its forthcoming years. The company was just in its introductory stage when it opened its second takeaway outlet in 2008 and its third outlet; a restaurant, in the following year. With promising growth and opportunity ahead, the company is planning to inaugurate its third takeaway store in Jeddah; the heart of Saudi Arabia, in the second quarter of 2013. To provide the customers with high quality and delicious food, the company has several expansion plans for the upcoming years. These plans include expansion and opening the company’s takeaway and restaurants at Jeddah Airport to attract as many customers as possible. Another plan of the company is to open their restaurant in the heart of Mecca and Medina; the two most holy places as it promise great business potential. The management of the company is based on hierarchical structure; the employees report to the manager, who then reports to the top management. The hierarchical structure could also be observed in the takeaway stores; two chefs, two cashiers, one cleaner and a delivery boy. The hierarchical structure eventually helps the company to earn 22,500 pounds on monthly basis. The company started its operation in June 2006 and during the next six months the company had to face lots of setbacks. The store was not even able to reach its break-even point due to which the com pany had to re-introduce its takeaway store with completely different marketing strategies. The re-launching decision was taken after critical analysis of the business with consistent feedback from the employees. After changing the marketing strategies, the company’s sales boosted rapidly due to which another location was added within a year. To eliminate any mistake from the senior management, the launching of second takeaway store was done under the guidance of external consultancy which was hired to set the basic operational policies and processes. The hiring of external consultancy was aimed to assure the senior management regarding the structured and transparent work culture in the company. With continuous improvement in terms of sales and stability, the company launched its first restaurant based on the management techniques; risk management, quality management, capacity planning etc. This report would provide extensive knowledge regarding the different operational mana gement concepts applied by the company and the challenges